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What is Brand Loyalty

Origin and Branding in International Market Entry Processes
Describes a consumer's positive feelings toward a brand and their dedication to purchasing the brand's products and/or services repeatedly, regardless of shortcomings, a competitor's actions, or changes in the environment.
Published in Chapter:
A Systematic Review of the Bibliometric Literature: Branding in Marketing Strategy
Albérico Travassos Rosário (GOVCOPP, IADE, Universidade Europeia, Portugal)
Copyright: © 2023 |Pages: 35
DOI: 10.4018/978-1-6684-6613-1.ch005
Abstract
Branding is critical in strategic marketing decisions since it identifies the various components a company chooses to apply across the multiple products it sells. There are multiple reasons why companies adopt branding in marketing strategy, including increasing brand awareness, building a positive image and reputation, establishing consumer loyalty, adding valuable equity, brand extensions, segmenting the market, and ensuring legal protection. Despite these promising benefits, there lacks adequate research explaining the attributes marketers can use to create a strong brand identity, awareness, and loyalty amidst these challenges. In this regard, this chapter addresses this issue by exploring how building brand identity, awareness, and loyalty in business-to-business and business-to-consumer markets can improve organizational performance and competitiveness. This research chapter uses a systematic review of the bibliometric literature to explore branding as a marketing strategy critical to improving a company's performance in local and international markets.
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Middle Class Millennial Experiences in the Digital Market
Is the desire and attitude of customers to retain to the brand, recommend it to others, and advocate the brand when the brand is experiencing poor performance.
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The Interaction Between Consumer Evaluations on Brand Extension Strategies in Luxury Product Categories With Brand Loyalty
Despite the different brands in the market and the offers they offer, always choosing the same brand.
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Relationship Selling as a Strategic Weapon for Sustainable Performance
Customer's favourable emotions toward a brand and their commitment to choosing to buy a brand's goods or services on a regular basis, irrespective of competitive pressures.
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The User With a Thousand Faces: Campbell's “Monomyth” and Media Usage Practices
A consumer behavior pattern based on positive feelings towards the brand and related to the purchase of its products.
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Double Jeopardy Phenomenon in Consumer Magazine Websites
A level of repeat purchases or a level purchase frequency. Brand loyalty has also other definitions, but this definition is used in Double Jeopardy pattern.
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The Impact of Social Media Influencers on Women's Online Purchasing Decisions: An Exploratory Study
Repeat purchases from the same brand, despite the potential to purchase offering similar products or services from competitors. Brand loyalty is closely associated with positive feelings toward the specific brand. When brand loyalty increases, price becomes a less important factor in purchasing decisions.
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Use of Transmedia Storytelling Within the Context of Postmodern Advertisement
Brand loyalty is the feeling of buying and repurchasing any brand again. There are two types of loyalty, behavioral and attitudinal. Behavioral loyalty, while expressing repetitive purchasing, is also accompanied by emotional closeness as well as attitudinal purchasing.
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Loving and Hating Brands: Multiple Relationships between Consumers and Brands
Intention to continue buying the same brand, or buying more of the same brand.
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Consumer Neuroscience Perspective for Brands: How Do Brands Influence Our Brains?
The bond between the customer and the related brand that is considered as providing tendency for the customer preferring the same brand’s products.
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The Impact of Integrated Marketing Communications on Hotel Brand Equity: Does National Culture Matter?
The attachment that a customer has to a brand, expressed through repeat purchase and intention to recommend.
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Surrogate Advertising: A Clandestine Attempt at Influencing People's Choices – The Indian Perspective
Exhibits customer conduct where buyers end up resolved to brands and make repeated purchases from similar brands over long time span. Faithful clients reliably buy items from their favored brands, with little regard to comfort or cost. Organizations regularly utilize diverse promoting techniques to develop faithful clientele, including allegiance programs (i.e., reward/incentives) or trials and motivations (i.e., free samples and unconditional offerings).
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Implications of 5G Technology in Marketing: A Systematic Review of the Bibliometric Literature
Describes the consumer's positive feelings towards a brand and their dedication to buying the brand's products and/or services repeatedly.
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Artificial Intelligence Effectiveness in Customer Experience at Retail
Customers’ long-term and emotional commitment and preference for a brand compared to others.
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Deconstructing the Role of Consumer Engagement Within Social Media
Brand loyalty is when a customer trusts and is committed to a particular brand, thus engaging in repeat purchase behavior, and resisting switching to competing brands. Brand loyalty is crucial for businesses, as it increases customer lifetime value, advocacy, and its competitive advantage in the market.
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B2B vs. B2C Selling
Brand loyalty refers to the behavior of consumers who consistently choose and purchase products or services from a specific brand over time. Brand loyal customers are committed to a particular brand and often resist switching to competitors (OpenAI, 2023 AU21: The in-text citation "OpenAI, 2023" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).
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Branding Through Online Social Networks: Impacts on Export Markets
Consumers' positive association with a product or service provided by the brand.
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Employee-Based Brand Equity and Factors of Employee-Brand Association
It is sheer confidence of customers on brands’ products as compared to its rivals. It acts as a driver of customer enthusiasm for a repeat buying experience.
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Influencer Marketing in the Digital Ecosystem
Is the result of an emotional attachment to the brand that translates into a feeling of trust and loyalty, which leads to positive recommendations and repeat purchases by the consumer.
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Creating Brand Experience Based on Brand Equity in Tourism Destinations
Refers to consumers' emotional and behavioral commitment to a particular brand. At the same time, brand loyalty is considered a success indicator of a brand in the market.
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Shifting of Paradigm in Buying Behaviour of Digital Natives
A strong feeling of allegiance for a brand perceived as superior resulting in continuous engagement and purchases from the same brand.
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Exploring Antecedents to Adopt Mobile Augmented Reality Applications: A Uses and Gratifications Approach
Extent of attachment of consumers towards a brand expressed through their affection and repeat purchase of that brand.
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