Once you identify the target journal, follow the simple steps below to submit your manuscript and view the steps that your article will undergo.
This publishing process is fully conducted in the eEditorial Discovery® submission system.
Step 1
Ensure that your manuscript adheres to IGI Global’s Submission Guidelines, which include originality
of the manuscript, APA formatting, and more.
View the List of Guidelines
Need assistance with formatting or styling your manuscript? IGI Global recommends eContent Pro, a professional editorial services provider, for supplemental editorial services. eContent Pro can support in areas such as English language copy editing, formatting, and proofreading. IGI Global authors and editors receive a 25% discount on all eContent Pro's editorial services.
Step 2
Simply click the “Submit” button on the upper right-hand journal webpage or start the process
,
and fill out the simple form with information on your manuscript, including the title, keywords, abstract, type, author information, etc.
IMPORTANT NOTE: You will be redirected to the eEditorial Discovery® submission system, which manages the entire publishing process
for your manuscript. All manuscripts must be submitted through this system as manuscripts submitted outside of
the system will not be considered for publication.
Step 3
Once submitted, your manuscript will be put into Initial Assessment (Desk Review) for initial feedback/review by the Editor-in-Chief,
and then following this stage of review it will be sent through the double-anonymized peer review process.
View IGI Global’s Peer Review Process
Step 4
For Standard (Non-OA) submissions, once it completes the peer review process and if the manuscript is accepted by the Editor-in-Chief, the manuscript will then be sent to production for finalization and formatting.
For OA submissions, once it completes the peer review process and if the manuscript is accepted by the Editor-in-Chief, the APC charge will then be requested by the publisher and once paid or waived, the manuscript will then be sent to production for finalization and formatting.
Step 5
Once completed, the manuscript will become available on the journal webpage for purchase (if non-OA) or download (if OA), as well as be shared with IGI Global’s full network of international distributors, metadata channels, as well as applicable abstracting and indexing services.
For IGI Global contributors, your work will also be added to your personal electronic library in your
IGI Global
Portal Account.
The peer review process is the driving force behind all IGI Global books and journals.
All IGI Global reviewers maintain the highest ethical standards and each manuscript undergoes a rigorous double-anonymized peer review process,
which is backed by our full membership to the Committee on Publication Ethics (COPE). The full publishing process and peer review are
conducted within the IGI Global eEditorial Discovery
® online submission system and on average takes 30 days.
Learn More
This journal operates under the Hybrid Open Access model, allowing the author to choose between Standard (Non-OA) publishing or Open Access publishing.
- Standard (Non-OA)/Green Open Access: Article manuscripts require no Article Processing Charge (APC) and require authors to transfer the copyright of the manuscript to IGI Global. Manuscripts are published behind a paywall and must be purchased for use. See the Fair Use Policy for sharing allowances conducive to Green Open Access.
- Open Access Publishing: Article manuscripts receive the Creative Commons Attribution 4.0 International (CC BY 4.0) licensing arrangement. The copyright for the work remains solely with the
author(s) of the article. Others may distribute, remix, tweak, and build upon the work, even commercially,
without asking prior permission from the publisher or author and so long as they credit the author for the
original creation. A one-time Article Processing Charge (APC) of US $2,000 must be paid AFTER the
manuscript has gone through the full double-anonymized peer review process and the Editor(s)-in-Chief at
his/her/their full discretion has decided to accept the manuscript based on the results of the double-anonymized
peer review process. Learn More About APCs
Note: For authors interested in publishing under OA, IGI Global offers various funding sources, including
our OA Fee Waiver (Read and Publish) Initiative and discounted OA APCs for Low- and Middle-Income
Countries. Learn More
As this journal is under the Hybrid Open Access model, authors can choose between Standard (Non-OA) publishing or Open Access publishing. Find the policies for the publishing models below:
- Standard (Non-OA) Publishing: If the author chooses to publish under the Standard (Non-OA) model, the article will be published under a Green OA model and the copyright of
their article will transfer to IGI Global under our Author Warranty and Transfer of Copyright Agreement.
However, through Green OA, IGI Global supports a Fair Use Policy, enabling authors to Post the final
typeset PDF (which includes the title page, table of contents and other front materials, and the copyright
statement) of their chapter or article (NOT THE ENTIRE BOOK OR JOURNAL ISSUE), on the author or
editor's secure personal website and/or their university repository site. See the Fair Use Policy for sharing allowances conducive to Green Open Access.
- Open Access Publishing: If the author choses to publish under OA, the authors receive the
Creative Commons Attribution 4.0 International (CC BY 4.0) licensing arrangement. The copyright for the
work remains solely with the author(s) of the article. Others may distribute, remix, tweak, and build upon
the work, even commercially, without asking prior permission from the publisher or author and so long as
they credit the author for the original creation. All authors are required to sign an author's warranty
stating that the materials are original and unpublished elsewhere. The journal will not publish any
material that has been previously published elsewhere. Learn More
All IGI Global’s publications adhere to specific stylistic and formatting guidelines.
This includes specifications on word counts, writing style (i.e. APA 7th Edition), and more.
Please note that all IGI Global manuscripts must be written in English and should be original (previously unpublished) for publication.
Manuscripts that do not follow these guidelines will be returned to the author.
IGI Global holds its journals to the highest ethical practices.
View Full Editorial Policy
IGI Global book and journal editors and authors are provided written guidelines and checklists that must be followed to maintain
the high value that IGI Global places on the work it publishes. IGI Global reviewers are an important component of the scholarly
process and therefore are instructed to provide comprehensive, detailed appraisals of work that they are reviewing to assist the
author in improving the quality and usability of the presented research. It is the policy of IGI Global to maintain high ethical
standards in all publications. These standards pertain to all books, journals, chapters, and articles accepted for publication.
View Full Ethics & Malpractice StatementAll inquiries regarding IJCRMM should be directed to the attention of:
Submission-Related InquiriesAll inquiries regarding IJCRMM should be directed to the attention of:Riyad Eid
Editor-in-Chief
International Journal of Customer Relationship Marketing and Management
E-mail:
ijcrmm@igi-global.comAuthor Services Inquiries
For inquiries involving pre-submission concerns, please contact the Journal Development Division:
journaleditor@igi-global.comOpen Access Inquiries
For inquiries involving publishing costs, APCs, etc., please contact the Open Access Division:
openaccessadmin@igi-global.comProduction-Related Inquiries
For inquiries involving accepted manuscripts currently in production or post-production, please contact the Journal Production Division:
journalproofing@igi-global.comRights and Permissions Inquiries
For inquiries involving permissions, rights, and reuse, please contact the Intellectual Property & Contracts Division:
contracts@igi-global.comPublication-Related Inquiries
For inquiries involving journal publishing, please contact the Acquisitions Division:
acquisition@igi-global.comDiscoverability Inquiries
For inquiries involving sharing, promoting, and indexing of manuscripts, please contact the Citation Metrics & Indexing Division:
indexing@igi-global.com Editorial Office
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