What is Functional Literacy

The onset of the COVID-19 pandemic created a source of disruption for libraries around the world with regards to the delivery of their services. Throughout the pandemic, many libraries were forced by their respective governing bodies to reduce their in-person operating hours. As a result, a greater integration of technology became an imperative for libraries to continue to deliver relevant content to patrons. Many libraries were successful at implementing further innovative technologies into their organizational processes. However, several challenges remain with respect to the delivery of resources in an equitable manner, especially in developing nations. This chapter addresses the myriad ways libraries across the world adapted to the changing demands by regulators and patrons. This chapter also offers a literature review on the subject and provides recommendations on how libraries can continue to adapt to the rapidly evolving digital landscape catalyzed by the COVID-19 pandemic.