MLA
Heavin, Ciara, and Frederic Adam. "Optimising Customers as Knowledge Resources and Recipients: Cases in Small to Medium Sized Software Enterprises." Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, IGI Global, 2012, pp. 1-18. https://doi.org/10.4018/978-1-61350-089-7.ch001
APA
Heavin, C. & Adam, F. (2012). Optimising Customers as Knowledge Resources and Recipients: Cases in Small to Medium Sized Software Enterprises. In M. Al-Shammari (Ed.), Customer-Centric Knowledge Management: Concepts and Applications (pp. 1-18). IGI Global. https://doi.org/10.4018/978-1-61350-089-7.ch001
Chicago
Heavin, Ciara, and Frederic Adam. "Optimising Customers as Knowledge Resources and Recipients: Cases in Small to Medium Sized Software Enterprises." In Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, 1-18. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-089-7.ch001
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