Diversity Interventions and Healthcare Management: A Real-World Case Study

Problem Statement

According to the American Psychological Association, 61% of adults across the country experience prejudice every day (Levine & Blit, 2022). A study published by Sage Journals also reported that a Pew survey indicated that 40% of black respondents said discrimination was built into society's laws and institutions (Harvey et al., 2020). The general problem is that, unfortunately, racial discrimination in the workplace is all too common. Organizations that fail to address racial discrimination complaints expose their employees to unfair treatment that could ultimately impact morale, trust, and attitudes.

It harms employees and the organization, and racial discrimination at City Medical Center can negatively affect their patients and increase systemic inequities (Mieres et al., 2022). Evidence “suggests that a diverse health workforce is more likely to provide culturally responsive, high-quality healthcare, which in turn helps to reduce health disparities ” (Snyder, 2019).” Creating a more culturally diverse workplace will lead to higher patient satisfaction and better health outcomes because patients and staff will be more engaged and more likely to have the resources they need to improve their health (Mieres et al., 2022).