What is Service Improvement

Design thinking strategies are used to engage stakeholders to define a problem, inspire creativity in solution designs, prototype, iterate together, and implement solutions that reflect the community for which they were designed. Increasingly, these strategies are being used within student success and innovation work in higher education. The primary purpose of this chapter is to explore the importance of the “prototype” phase of the design thinking process when applied to designing co-curricular experiences through a case study of an institution that utilized design thinking and service improvement frameworks to design an academic and career advising system to best serve students.