What is Performance Support

The purpose of this research is an attempt to obtain insight into the information, communication and technological competencies that managers currently need in order to work effectively in the information society. This is obtained by creating a model for those Information Society competencies for managers. This model is based on the results of a literature review, done in combination with a case study via a survey conducted in a large non-profit organization in the Netherlands. What is found is that especially the competencies ‘Having operational knowledge and insight into ICT’, ‘Finding and evaluating information on the Internet’ and ‘Participating in a learning organization’ are important factors that influence Information Society competence. The model might have implications for the curricula in higher education, especially for management training. The model may as well be an argument towards the provision of suitable performance support for just-in-time-learning for managers.