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What is Performance Indicators

Chapter 3

Handbook of Research on Operational Quality Assurance in Higher Education for Life-Long Learning

Is a business metric used to evaluate factors that are crucial to the success of an organization.

Published in Chapter:

The Business Process Management Systems to Improve the Performance of Universities: Integrated Performance Plan

Paolo Renna (University of Basilicata, Italy), Carmen Izzo (University of Basilicata, Italy), and Tiziana Romaniello (University of Basilicata, Italy)

Source Title: Handbook of Research on Operational Quality Assurance in Higher Education for Life-Long Learning

DOI: 10.4018/978-1-7998-1238-8.ch003

Abstract

Starting from the application of the Business Process Management to support the Higher Education Management System at University of Basilicata, this chapter focuses on the new developments of state regulation that require implementing a strategic performance system to measure, evaluate, and improve system performance in terms of efficiency, effectiveness, quality, outcome, and customer satisfaction. More specifically, the Italian legislative decree n°150/2009 imposes the implementation of a so-called “performance cycle” in all public organizations. One of the pillars of the “performance cycle” is the process management and the definition of the process map. Then, the Business Process Management developed to support the Higher Education Management Systems can be extended to the entire organization to support and manage the integrated cycle of performance of the University. This allows for developing an adequate risk mapping and assessment.