What is Miss Ann

This chapter will provide a case study (loosely based on the authors' experiences) that depicts a Black woman, Dr. Jackie, who works in a predominantly white university setting and her experiences with “Karens.” Three different scenarios will be presented within the case study to describe the interactions between the “Karens” and Dr. Jackie. The thought process and emotions that Dr. Jackie experiences after each interaction will be described in detail, as she attempts to brainstorm different ways to address the situation. The chapter will culminate with Dr. Jackie's determination to strategize a plan of action for creating a more serene work environment for herself.