What is Information Systems Success Model

The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation which made greater strides from the humble beginnings in the mid 1990s. It is important for Bank practitioners to know what are the factors contributing to the success of new technology by customers to enable them better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS Success model to evaluate Information Systems(IS) success in the context of internet banking, with a security as a new dimension. Data collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction, however, security and information quality if found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.