What is CDO

In this chapter, the authors present the multiple frameworks and issues attendant to the shared service approach of leveraging information technology in higher education. The shared services model has been implemented in the business sector for many years, and government and higher education have more recently looked to that model in response to leaner budgets and more intense scrutiny of expenditures. The authors review current research on shared service design and discuss the shared service paradigm utilizing the frameworks of organizational structure and knowledge capital, change management, disruptive innovation theory, competitive advantage, leadership, and governance in a shared service context. Factors for successful shared service implementations are discussed and future directions are proposed.