MLA
Cruz-Cunha, Maria Manuela, et al. "The Use of Customer Relationship Management Software in Meta-enterprises for Virtual Enterprise Integration." Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2012, pp. 312-326. https://doi.org/10.4018/978-1-61350-044-6.ch018
APA
Cruz-Cunha, M. M., Putnik, G. D., & Varajão, J. (2012). The Use of Customer Relationship Management Software in Meta-enterprises for Virtual Enterprise Integration. In R. Colomo-Palacios, J. Varajão, & P. Soto-Acosta (Eds.), Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus (pp. 312-326). IGI Global. https://doi.org/10.4018/978-1-61350-044-6.ch018
Chicago
Cruz-Cunha, Maria Manuela, Goran D. Putnik, and João Varajão. "The Use of Customer Relationship Management Software in Meta-enterprises for Virtual Enterprise Integration." In Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, João Varajão, and Pedro Soto-Acosta, 312-326. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-044-6.ch018
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