The Strategic Role of Artificial Intelligence (AI) in Service Delivery Systems

Abstract

Artificial intelligence (AI) is revolutionizing service delivery systems (SDS) in sectors like healthcare, finance, retail, and customer service. AI technologies, including machine learning, natural language processing, and computer vision, analyze vast amounts of data, anticipate customer behavior, and automate repetitive tasks. This improves operational efficiency and enables personalized service delivery. AI-driven chatbots and virtual assistants manage diverse inquiries, reducing operational expenses. Predictive analytics and natural language processing enable better communication and personalized service experiences. This chapter aims to give an overview of different aspects of AI in SDS.