The Role of Emotional Intelligence in Industry 5.0

The Role of Emotional Intelligence in Industry 5.0

Kanchan Naithani, Yadav Prasad Raiwani, Shrikant Prasad Tiwari
Copyright: © 2024 |Pages: 19
DOI: 10.4018/979-8-3693-6806-0.ch008
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Abstract

Emotional intelligence (EI) is key to the success of Industry 5.0's combination of AI, digital technologies, and human cooperation. This chapter offers an overview of EI's pivotal role in shaping Industry 5.0, examining its influence on organizational dynamics, team interactions, and leadership. It explores EI's impact on decision-making, algorithmic processes, ethics, and crisis management. By delving into the essential function of EI, this work presents an overview that highlights its impact on team dynamics, leadership styles, and overall organizational dynamics. Furthermore, the study examines how EI influences crisis management, algorithmic processes, ethical considerations, and decision-making within Industry 5.0 environments. Additionally, this chapter serves as a foundation for future investigations regarding strategic approaches, smart system designs, and leadership development pertinent to Industry 5.0. Through both scholarly findings and practical examples, this chapter provides a well-grounded comprehension of EI's importance during this transformative era.
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Foundations Of Industry 5.0

To appreciate the relevance of emotional intelligence within Industry 5.0, it is imperative to acquire a firm grasp of the fundamentals underpinning this progressive industrial paradigm. Industry 5.0 constitutes a theoretical construct that evolves from the tenets of Industry 4.0, accentuating the amalgamation of human intellect with sophisticated technologies to stimulate innovation and productivity across industrial procedures (Carayannis, E. G., & Morawska-Jancelewicz, J. 2022). In contrast to Industry 4.0, which predominantly concentrates on automation, connectivity and data-based decision-making, Industry 5.0 strives to reintroduce human competencies and ideologies into the manufacturing and industrial milieu. This transformation embodies a shift toward more humane strategies regarding technological implementation within the industrial domain.

The key features as shown in Figure 1, of Industry 5.0 include the orchestration of intelligent systems, human-machine collaboration, Personalization and Customization, Skill Development and Training, Ethical and Social Responsibility and the convergence of physical and digital realms as shown in Figure 1. Additionally, Industry 5.0 places a heightened emphasis on customization, sustainability and flexibility, setting it apart from its predecessors.

Figure 1.

Features of Industry 5.0

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