Abstract
There have been several studies that have been conducted on employee training and development, both in educational institutions and companies, such as the study conducted by Oktavianus, namely training and development of employees at schools in Indonesia. This study found that in order to help the process of education services, each existing unit must be equipped with competent administrative staff to help teachers and students, even parents for the purpose of the educational service process. Therefore, training and development must be given to these administrative staff so that they can do their jobs properly and correctly. Hence, the purpose of this chapter is to highlight the professional development needs for administrative staff at the Islamic University in Malaysia. Researchers explore the trainings that were provided by the university not only for self-development but also for the benefit of the university to reach its goals.
TopBackground
In today’s business world, competition at the marketplaces is very high among companies, organizations and institutions. For the organization to survive, remain relevant and productive, top administrators must continue to provide trainings and skills to their administrative personnel or staff to withstand the competition and challenges. Good products that will satisfy customers’ needs are what every organization aimed for, but to win the customers’ satisfaction and loyalty, it lies on the organization plan and strategies. Attending trainings and workshops benefits not only the organization, but the staff to contribute and improve the services. In developing creativity in educational organizations, better decision-making, the continuous improvement of human, resources, job satisfaction and participative in the decision process practices, it involves educational units and their workers (Anastasiou, Valkanos and Brinia, 2012). Educational leaders take the responsibility of developing opportunities to strengthen and improve, not only the academic staff but the administrative staff’s' professional capacity.
In the context of Islamic University, Management Services Division (MSD) plays a role in developing the staff through organizing training per year. Besides professional development, staff in the Islamic University in Malaysia are required to go through spiritual development. As a normal practice and Islamic and Qur’anic practice that emphasize on seeking knowledge and human development, the Islamic University in Malaysia walks the same path by emphasizing on the importance of talent development to improve the work quality of staff at the university by providing them with advanced knowledge and encouraging to obtain new skills. As such, every staff of the Islamic University in Malaysia is well-aware that they must attend and complete a religious and spiritual being activity such as Ibadah camp which is approved by the university. On top of that, the staff are required to fulfill a minimum of 7 days’ work related training per year with 42 CTD points (Point of Competency Talent Development). The types of training and development programs are:
Key Terms in this Chapter
Training Needs: Is an activity organized by an organization or institution that aims to provide information or instruction to enhance performance or to assist participants in the training to attain the level of knowledge and skills that the employees need.
Development: Is a process in which someone or something develops or changes to become better or advanced.
Administrator: Is someone who is responsible for managing and carrying out the administration duties and activities of an organization or institution.
Professionals: Are staff that are officially recognized by professional organizations for that profession where the staff has completed the training or education needed by them and usually the professional organization has set the standards that must be met by participants.
Professional Development: Is a process carried out by the employees in a company, organization or institution to improve and also increasing their abilities by receiving education and training in their workplaces, following training provided by other organizations, or by seeing senior workers do that work.
Islamic Human Resources: Are every individual or employee who is a Muslim that works in an Islamic organization that observes and practice Islamic teachings in their organization.