Abstract
Teay expounded the eIQA as key backbone infrastructure for the HEI's quality and accreditation management for stakeholders at all levels in the institution. The eIQA links the PMS-IMS-QMS trilogy as integrated units of the HEIs' performance management. The eIQA implementation illustrates the case study university's QA management from 2016-2019. The poor 2009-2019 national accreditation performance shows the resistance/rejections mindsets/attitudes of the “complicated, costly ever-changing accreditation business case requirements” and not the eIQA platform per say. It demonstrates mainstream literature on eIQA implementation challenges to include the stakeholders' negative “resistance/rejection” mindsets as key obstacles. Better understanding of the “human” psychological-behavioral-beliefs-attitudinal, personified of self-power clique actions, skills/capacities/capabilities, and structural/managerial elements as key deterrents to eIQA implementation as essential research agenda.
TopBackground Of Study
EQA (External Quality Assurance) as represented by any accreditation requirements has been prescribed voluntarily or mandated where all HEIs subscribe to or are mandatorily coerced into (Wells, 2014). While EQA hypes the protection of stakeholders’ values in learning outcomes and competencies, the complementary IQA (Internal Quality Assurance) struggles to keep up with the pace of EQA progress and requirements (Kettunen, 2012) that evolves or are changed frequently. Systems and mechanisms in accomplishing and achievement EQA requirements falters or are sidetracked due to the mundane IQA requirements of documents, reports, statistics and evidences requirements of quality measures of processes and results underlying education value (Prikulis, Raugvargers, & Rusakova, 2011).
Key Terms in this Chapter
Electronic Internal Quality Assurance (eIQA): eIQA is an electronic quality assurance system that enables audit and assessment for quality/performance management achievements to meet value-added stakeholders’ needs and expectations. It is a collation of educational inputs/processes/output/outcomes (IPOO) modules inter-linked through the data warehouse (DWH), its data marts using of Business Intelligence (BI) tools for data analytics in assuring educational quality and performance excellence.
Electronic Performance Management System (ePMS): ePMS is an electronic system designed with the goal to support management to determine, monitor, measure and manage performance through analysis for business processes efficiencies and results effectiveness through informed decision making.
IQMS (Integrated Quality Management System): An IQMS is an assurance system to meet stakeholders’ needs which is: systems-based; people-based; process-based with emphasis and continuous improvements in all spheres to ensure and sustain educational quality and value efficiencies and effectiveness ( FASSET, 2000 ). It is an integration system with 3 key education purposes of 1) Development Appraisal; 2) Performance Management; 3) School Evaluation ( De Bruyn, et al., 2007 ; ELRC, 2003 ).