Impact of Workplace Conflict on Job Satisfaction of Civil Aviation Authority

Introduction

Ever since its inception, aviation has seen constant development and expansion. Because of negative experiences throughout this development and expansion, the required regulations evolved, and measures were made. Research has indicated that between 70 and 80 percent of aircraft mishaps are caused by human error. The aviation sector places a great deal of weight on the human component. Employees of the Civil Aviation Authority are severely impacted by stress as a result of their demanding and stressful employment. Stress at work is a widespread issue that has an impact on many aspects of professional life. This study looked at the association between job satisfaction and workplace stress among Indian civil aviation sector supporters of aircraft operating. The majority of people's lives are centered around their jobs. Work, as well as the workplace, highlight several subjects linked to organizational psychology, such as leadership and motivation, work environment, human factors, motivation and employment happiness as well as workers' physical and mental well-being. According to Smither (1994), the desire for a sense of fulfillment and the expectation that one's work would be engaging, demanding, and personally fulfilling are what determine one's perception of pleasure at work. Work satisfaction is a measure of success in career development activities (Sidek, 2002).

Stress is acknowledged as a major element impacting job performance in aviation (Sexton & Helmreich, 2000 & Sexton at el.,2000). Stressful times occur in all jobs, paid or unpaid. The job is a great location to grow stress because of things like authority without responsibility, workplace gossip, power struggles, interminable meetings, inadequate or excessive workload, as well as issues related to personality. The level of workplace stress in civil aviation enterprises worldwide has been steadily increasing. Several researchers offered their perspectives on stress, for example. According to Melhuishi's (1981) findings, stress is the undesirable reaction an individual has at a given moment to the multitude of circumstances he is experiencing. Stress is a situation that arises when people's capacity for adaptation (coping) is surpassed (Bergh & Theron, 2000). Conditions that provide little personal control or power over one's physical, psychological, or social surroundings are considered stressful. (Fisher, 1994). The main objective of this study is to identify the stressors and how they eventually impact aviation operating supports' work satisfaction. Previous research has looked at the relationship between job stress and job satisfaction, such as Ahsan et al. (2009), however, the present study's researcher tried to assess this association in several situations with different sample sizes.. The absence of any previous research, particularly in the area of the Civil Aviation Authority in India, that accounts for the aforementioned characteristics is the second objective of the present research. Consequently of the widespread issue of job dissatisfaction experienced by Indian Civil Aviation Authority personnel, it is necessary to determine the factors contributing to job dissatisfaction. Consequently, it can be concluded that this study will be highly beneficial in determining the causes of job dissatisfaction, particularly in the Civil Aviation Department's Aircraft Operation Supporter department. In addition to the aforementioned, a further objective of the current research is to identify the stressors in any given scenario and categorize the six factors—performance pressure, role ambiguity, family-work interface, work overload, and interpersonal relationships—that affect aircraft operation supporters' job stress. We will then assess the positive and negative effects of these factors on job satisfaction.