MLA
Marešová, Petra, et al. "An Evaluation of Customer-Centric Benefits Associated with Knowledge Management." Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, IGI Global, 2012, pp. 124-145. https://doi.org/10.4018/978-1-61350-089-7.ch008
APA
Marešová, P., Bureš, V., Brunet-Thornton, R., & Otcenášková, T. (2012). An Evaluation of Customer-Centric Benefits Associated with Knowledge Management. In M. Al-Shammari (Ed.), Customer-Centric Knowledge Management: Concepts and Applications (pp. 124-145). IGI Global. https://doi.org/10.4018/978-1-61350-089-7.ch008
Chicago
Marešová, Petra, et al. "An Evaluation of Customer-Centric Benefits Associated with Knowledge Management." In Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, 124-145. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-089-7.ch008
Export Reference