Although there are numerous publications in the field of knowledge management (KM), there are still gaps in the literature regarding the aspects of KM that reflect new technology adoption and a deeper analysis discussing the interlinked process between KM and data analytics in business process improvement. It is essential for business leaders to understand the role and responsibilities of leaders for the adoption and consolidation of a KM system that is effective and profitable.

Understanding, Implementing, and Evaluating Knowledge Management in Business Settings provides a comprehensive approach to KM concepts and practices in corporations and business organizations. Covering topics such as information overload, knowledge sharing adoption, and collective wisdom, this premier reference source is a comprehensive and essential resource for business executives, managers, IT specialists and consultants, libraries, students, entrepreneurs, researchers, and academicians.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Collective Wisdom
Governance Tools and Technology
Information Overload
Intra-Firm Knowledge Sharing
Knowledge Management Systems
Knowledge Sharing Adoption
Open Innovation
Productivity
Records Management
Visual Analytics Tools
Work Tribes
Workplace Culture

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Editor/Author Biographies

Tereza Raquel Merlo is a postdoctoral researcher at the Federal University of Rio de Janeiro (UFRJ), program affiliated with the Brazilian Institute of Information in Science and Technology (IBICT). At the University of North Texas. At UNT she instructs courses in Knowledge Management Tools and Technologies. Dr. Merlo is also the CEO of Merlo Management Consulting, where she delivers global business solutions. Dr. Tereza Raquel Merlo is a postdoctoral researcher at the Federal University of Rio de Janeiro (UFRJ), affiliated with the Brazilian Institute of Information in Science and Technology (IBICT). She holds the positions of researcher, professor, practitioner, and consultant at the University of North Texas. At UNT, she instructs courses in Knowledge Management Tools and Technologies. Dr. Merlo is also the CEO of Merlo Management Consulting, where she delivers global business solutions. Her research focuses on Knowledge Management Systems and their impact on organizational strategies and operations. Her professional interests span business strategies, process improvement, sales strategies, business intelligence, machine learning, artificial intelligence, and leadership. Dr. Merlo earned her Ph.D. in Organizational Management with a minor in Information Technologies, complemented by two Master's degrees in Information Sciences from the Federal University of Bahia (UFBa) and the University of North Texas. She has been recognized with numerous awards for leadership, data and project management, information literacy, diversity and inclusion, and business development. Her academic journey includes prestigious scholarships such as Coordenacão de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) and Fundação de Amparo à Pesquisa do Estado da Bahia (Fapesb). She actively contributes to scientific committees for journals like Knowledge and Performance Management, Knowledge-Based System, and the Journal of Information and Knowledge Management. Dr. Merlo serves on the international advisory board of the International Conference on Knowledge Management (ICKM) and has chaired several of its annual conferences. Previously, Dr. Merlo built a significant career in library management, including roles at the City of Austin, Texas, where she led various projects within Information Sciences and chaired the Culture and Diversity Committee. She was also actively involved with the Texas Library Association, serving as chair. Dr. Merlo has authored and edited the book Understanding, Implementing, and Evaluating Knowledge Management in Business Settings published by IGI-Global and AI and data analytics in organizational management. She is the editor Of the upcoming book: AI Driven Revolution: Transforming The Business Landscape, Part of the Book Series: Artificial Intelligence in Organizations: Transformative Technologies, Applications, and Impacts, edited by Dr Merlo by the World Scientific. Dr Merlo’s extensive professional experience encompasses engagements with multiple Fortune 100 companies, leading projects and teams on deal management, cloud computing, data analytics, business intelligence, and sales operations and strategies.

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