This book provides compelling arguements, use cases and practical solutions to one of the most important questions of our time: the relatinship between technology, business, and society. It also addresses some of the most difficult issues in process and service managment. The arguments presented are powerful and convincing for researchers, policy makers, business people, and scholars alike.
– Gérald Santucci, Head of Enterprise Networking and RFID Unit - Cristina Martinez, Head of Future Internet Enterprise Systems Cluster