Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand.

Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Best practices and experiences in KM
E-government and public administration
Knowledge creation and capture in the service industry
Knowledge Engineering
Knowledge evaluation in the service industry
Knowledge management and risk management
Knowledge representation in the service industry
Knowledge retention in the service industry
Knowledge sharing in the service industry
Theory of knowledge
Tools and technology for knowledge management

Reviews & Statements

The book's aim is to be an essential reference in the subject areas of a combination of knowledge management, innovation, information technologies and systems, and services industry. Knowledge Management and Drivers of Innovation in Services is organized into 19 chapters, which provide insight on knowledge management.

– Patricia Ordoñez de Pablos, University of Oviedo, Spain; and Miltiadis D. Lytras, The American College of Greece, Greece

Table of Contents

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Editor/Author Biographies

Patricia Ordóñez de Pablos is a professor in the Department of Business Administration and Accountability in the Faculty of Economics at The University of Oviedo (Spain). Her teaching and research interests focus on the areas of strategic management, knowledge management, intellectual capital, and China. She serves as an Associate Editor for the Behaviour and Information Technology journal. Additionally, she is Editor-in-Chief of the International Journal of Learning and Intellectual Capital (IJLIC) and the International Journal of Strategic Change Management (IJSCM). She is also Editor-in-Chief of IGI Global’s International Journal of Asian Business and Information Management (IJABIM), as well as editor for a number of IGI Global book publications and full book series.

Dr Miltiadis D. Lytras is a visiting researcher at Effat University. Dr Lytras is a world-class expert in the fields of cognitive computing, information systems, technology-enabled innovation, social networks, computers in human behavior, and knowledge management. He is an expert in advanced computer science and management, editor, lecturer, and research consultant, with extensive experience in academia and the business sector in Europe and Asia. He served as the Editor in Chief of the International Journal in Semantic Web and Information Systems. He has co-edited more than 110 high impact factor special issues in ISI/Scopus indexed journals and co-Edited/Authored more than 80 books in international publishers including Elsevier, Emerald, IGI-Global, Springer, etc. Dr Lytras has co-authored more than 120 high impact factor papers in Q1 and Q2, Web of Science and Scopus indexed Journals such as: IEEE Transactions on Knowledge and Data Engineering; IEEE Internet Computing; IEEE Transactions on Education; IEEE Access; Future Generation Computer Systems; Journal of Business Research; International Journal of Information Management; Journal of Innovation and Knowledge; Technological forecasting and Social Change; Journal of Ambient Technology and Humanized Computing; World Wide Web Journal; Computers in Human Behavior; Studies in Higher Education; Telematics and Informatics; Information Systems Management; IJ of Engineering Education; Journal of Universal Computer Science; Journal of Knowledge Management; British Journal on Education Technology; Interactive Learning Environment; Educational Technology and Society; Behavior and Information Technology, etc. Dr. Lytras has a 25 years’ experience on Research and Development projects and grants with significant skills and competencies to the successful conceptualization, financing and implementation of R&D projects with extensive experience in Europe, Middle East, and Far East. He has involved in more than 70 R&D projects overtime. Main areas of expertis Dr. Lytras has hold various senior editorial positions in prestigious journals over time including Editor in Chief and Associate Editor positions. He has also the privilege to guest edit more than 130 special issues in high impact factor journals. · Founding Editor and Editor in Chief of IJ on Semantic Web and Information Systems (High Impact Factor, WoS indexed) Additional editorial positions (selected): · Founding Editor in Chief, International Journal on Technology Enhanced Learning (IJTEL) · Founding Editor in Chief International Journal of Knowledge and Learning (IJKL) · Founding Editor in Chief of International Journal of Knowledge Society Research (IJKSR) Dr. Lytras has (co-edited) more than 100 peer reviewed volumes/books in topics related to his expertise. Indicative titles include: · Digital Transformation in Healthcare in Post-COVID-19 Times · Smart Cities and Digital Transformation: Empowering Communities, Limitless Innovation, Sustainable Development and the Next Generation, · Smart Cities: Issues and Challenges: Mapping Political, Social and Economic Risks and Threats · Smart Villages in the EU and Beyond

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