Computer-Mediated Relationships and Trust: Managerial and Organizational Effects

Computer-Mediated Relationships and Trust: Managerial and Organizational Effects

Linda L. Brennan, Victoria E. Johnson
Indexed In: SCOPUS View 1 More Indices
Release Date: August, 2007|Copyright: © 2008 |Pages: 322
DOI: 10.4018/978-1-59904-495-8
ISBN13: 9781599044958|ISBN10: 1599044951|EISBN13: 9781599044972
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Description & Coverage
Description:

The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents.

Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships through review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain--such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more--this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Antecedents of Consumer Trust
  • Assessing Trustworthiness
  • B2C Electronic Commerce
  • Building Trust in Networked Environments
  • Communication Practices
  • Computer-Mediated Communications
  • Computer-Mediated Technologies
  • Infomediaries and Public Records
  • Knowledge Management
  • Media Synchronicity Theory
  • Overcoming Hurdles to Trust
  • Team Trust in Virtual Environments
  • Trust in E-Commerce
  • Trust in E-Networks
  • Trust in Virtual Multicultural Teams
  • Trust Types and Information Technology
  • Trust-Based Marketing Communications
  • Trust-Building in E-Negotiation
  • Trusting Remote Workers
  • Virtual Assurance
  • Virtual Teams
Reviews & Statements

Written in a style intended to be approachable to practitioners, the work is also be of value to academicians as a solid grounding in the extant literature on trust.

– Linda Brennan, Mercer University, USA

Using academic and other research, case studies and observational techniques, the authors present a comprehensive and well-rounded picture of both the nature and role of trust in the online world as well as its effect on decision-making, results and relationships. The best chapters in this excellent book offer specific tips to deal with issues of trust

– Nick Wreden, CEO, Fusion Brand

Finally we have a text that does justice to the variety of discussions surrounding this topic. In the tradition of 'Strategic ERP Extension and Use' the authors pull on a wide range of academic and professional experts to help clarify modern views of trust and relationship dynamics in what is obviously becoming the norm of business interaction.

– Dr. Elliot Bendoly, Goizueta Business School, Emory University, USA

Computer-Mediated Relationships and Trust is a comprehensive review of the state of our knowledge about how information technologies affect trust in e-business relationships. It is a gold mine for researchers in the field, and will be particularly useful to people preparing to enter this area of study.

– Gerald M. Hoffman (2007)
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Editor/Author Biographies
Victoria Johnson is dean of the School of Business and Economics at Georgia Gwinnett College. Previously on the faculty of Mercer University-Atlanta, Dr. Johnson held the positions of Associate Dean and Professor of Management. She has authored numerous articles in the areas of corporate strategy, policy analysis, business ethics and corporate social responsibility. Dr. Johnson has served as a consultant to various companies in the public and private sectors and has made presentations at a variety of executive development seminars, and national and international academic conferences. She serves on the board of directors for United Business Institute, Brussels Belgium. Professor Johnson holds AB and MPA degrees from Georgia State University and a DPA degree from the University of Georgia.
Victoria Johnson is dean of the School of Business and Economics at Georgia Gwinnett College. Dr. Johnson is dean of the School of Business and professor of management at Georgia Gwinnett College. She received her PhD in public administration from the University of Georgia and holds a Master of Public Administration and a BA in English from Georgia State University. Her research interests and publications are in the areas of corporate strategy and policy analysis, international business ethics, and corporate social responsibility. She is co-editor of the book, Social, Ethical, and Political Implications of Information Technology and serves on the editorial board of Global Business and Economic Review.
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