MLA
Böttcher, Martin, and Klaus-Peter Fähnrich. "Modeling of Service Systems." IJSSMET vol.1, no.4 2010: pp.1-11. http://doi.org/10.4018/jssmet.2010100101
APA
Böttcher, M. & Fähnrich, K. (2010). Modeling of Service Systems. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 1(4), 1-11. http://doi.org/10.4018/jssmet.2010100101
Chicago
Böttcher, Martin, and Klaus-Peter Fähnrich. "Modeling of Service Systems," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 1, no.4: 1-11. http://doi.org/10.4018/jssmet.2010100101
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