This study tries to understand and measure how workers' awareness of KM and the exercise of operations related to it, affect the utilization of KM in Jordanian Universities (A case study at YU and ANU). Accordingly, the main query of the research is as follows:
What is the impact of the workers' awareness of KM and exercising its operations in its utilization at YU and ANU?
To answer the research question, the degree of workers' awareness of KM, exercising its operations, and utilizing it have been measured through a questionnaire which was distributed among administrative workers and academics from the senior and middle management levels of YU and ANU.