Zahir Sayed

Zahir SayedZahir Sayed is currently employed as an Operations Specialist in the public service industry in Durban, South Africa. He has graduated with a Ph.D, Masters of Commerce and Postgraduate Diploma in Leadership and Management from the Graduate School of Business and Leadership at the University of KwaZulu Natal. He has also graduated with a Bachelors degree in Management from the Business Studies Unit at Durban University of Technology. He has a keen interest in Leadership, Management, Emotional Intelligence and Design Thinking.

Publications

Emotional Intelligence and Leadership: A Case Study in the Service Industry
Emotional Intelligence and Leadership: A Case Study in the Service Industry
Zahir Sayed, Cecile N. Gerwel Proches. © 2024. 17 pages.
The service division of an organisation is vibrant and unique and is always the first point of entry for a customer. As a result, workers in customer service environments must be...
Design Thinking as a Strategic Lever in Promoting Tourism in KwaZulu-Natal, South Africa
Design Thinking as a Strategic Lever in Promoting Tourism in KwaZulu-Natal, South Africa
Zahir Sayed, Cecile Naomi Gerwel Proches, Abdullah Kader, Simon Micheal Taylor. © 2023. 42 pages.
The tourism industry in South Africa is viewed as the most significant potential engine of economic growth and employment creation among all industrial groupings. The...