Keith A. Merwin

Keith A. Merwin is a principal in Merwin Associates, a consulting firm providing strategic technology analysis, planning, and development and change management services. He has 25 years of experience developing software and providing training for customer service operations in government and for-profit organizations including meeting the needs of multilingual users.

Publications

Revisiting Local Governments and Social Networking: Do You Speak Our Language?
Revisiting Local Governments and Social Networking: Do You Speak Our Language?
Gerald A. Merwin Jr., J. Scott McDonald, Keith A. Merwin, Maureen McDonald, John R. Bennett Jr.. © 2020. 17 pages.
This chapter argues that Web 2.0, a valuable tool used to expand government-citizen communication opportunities and bring citizens as a group closer to government, widens a...
Cultural Tourism in the Wake of Web Innovation: Emerging Research and Opportunities
Cultural Tourism in the Wake of Web Innovation: Emerging Research and Opportunities
J. Scott McDonald, John R. Bennett Jr., Keith A. Merwin, Gerald A. Merwin Jr.. © 2019. 139 pages.
Cultural tourism, domestic and international, is comprised of travel that takes people out of their usual environments and focuses on activities that are related to the cultural...
Revisiting Local Governments and Social Networking: Do You Speak Our Language?
Revisiting Local Governments and Social Networking: Do You Speak Our Language?
Gerald A. Merwin Jr., J. Scott McDonald, Keith A. Merwin, Maureen McDonald, John R. Bennett Jr.. © 2015. 15 pages.
This chapter argues that Web 2.0, a valuable tool used to expand government-citizen communication opportunities and bring citizens as a group closer to government, widens a...
Local Governments and Social Networking: Do You Speak Our Language?
Local Governments and Social Networking: Do You Speak Our Language?
Gerald A. Merwin, J. Scott McDonald, Keith A. Merwin, Maureen McDonald, John R. Bennett. © 2012. 15 pages.
This chapter argues that Web 2.0, a valuable tool used to expand government-citizen communication opportunities and bring citizens as a group closer to government, widens a...
Assessment of Web 2.0 Applications Employed by Human Resource Departments in U.S. Cities
Assessment of Web 2.0 Applications Employed by Human Resource Departments in U.S. Cities
Maureen McDonald, J. Scott McDonald, Gerald A. Merwin, Keith A. Merwin, Mathew Richardson. © 2012. 17 pages.
Most local governments employ an intranet within the organization, to assist in human resources. A telephone survey of local government officials (n=17) found these intranet...
Assessment of Web 2.0 Applications Employed by Human Resource Departments in U.S. Cities
Assessment of Web 2.0 Applications Employed by Human Resource Departments in U.S. Cities
Maureen McDonald, J. Scott McDonald, Gerald A. Merwin, Keith A. Merwin, Mathew Richardson. © 2012. 17 pages.
Most local governments employ an intranet within the organization, to assist in human resources. A telephone survey of local government officials (n=17) found these intranet...