Evan Duggan

Evan W. Duggan is an Associate Professor of Management Information Systems in the Culverhouse College of Commerce & Business Administration at the University of Alabama. He obtained the Ph.D. and MBA degrees from Georgia State University and a B.Sc. from the University of the West Indies, Jamaica. He has over twenty-five years of IT experience in industry up to the position of Director of Information Services at a multi-national corporation. His research interests involve the management of information systems (IS) in corporations with particular reference to IS success factors and quality, socio-technical issues, and systems management and delivery methodologies. Dr. Duggan has published in several major journals including the International Journal of Industrial Engineering, Journal of International Technology and Information Management, Information Technology & Management, Journal of End User Computing, Information Resources Management Journal, Human-Computer Interactions Information & Management, Electronic Journal of Information Systems in Developing Countries, Journal of the Association of Information Systems. Dr. Duggan has taught a variety of MIS and Decision Sciences courses at the graduate and undergraduate levels, including in executive MBA programs in several US and international institutions.

Publications

An Evaluation of Software Development Practices among Small Firms in Developing Countries: A Test of a Simplified Software Process Improvement Model
An Evaluation of Software Development Practices among Small Firms in Developing Countries: A Test of a Simplified Software Process Improvement Model
Delroy Chevers, Annette M. Mills, Evan Duggan, Stanford Moore. © 2021. 29 pages.
For software development firms to be competitive they must assure the quality of the software product. This has led many firms to adopt software process improvement (SPI)...
A Software Process Improvement Model for Small Firms in Developing Countries
A Software Process Improvement Model for Small Firms in Developing Countries
Delroy Chevers, Annette M. Mills, Evan Duggan, Stanford Moore. © 2020. 34 pages.
Managing software quality is a major challenge for software development firms. This has led many firms to adopt software process improvement programs such as the capability...
An Evaluation of Software Development Practices among Small Firms in Developing Countries: A Test of a Simplified Software Process Improvement Model
An Evaluation of Software Development Practices among Small Firms in Developing Countries: A Test of a Simplified Software Process Improvement Model
Delroy Chevers, Annette M. Mills, Evan Duggan, Stanford Moore. © 2016. 26 pages.
For software development firms to be competitive they must assure the quality of the software product. This has led many firms to adopt software process improvement (SPI)...
Assessing Mobile Value-Added Preference Structures: The Case of a Developing Country
Assessing Mobile Value-Added Preference Structures: The Case of a Developing Country
Opal Donaldson, Evan W. Duggan. © 2014. 22 pages.
Globally, the telecommunications industry is transitioning from a business model that relied heavily on voice communication as the primary source of income to one in which data...
A Secure Knowledge Resource Management Theory for IT/IS Outsourcing: The Service Provider Perspective
A Secure Knowledge Resource Management Theory for IT/IS Outsourcing: The Service Provider Perspective
Kevin Duncan, Evan Duggan. © 2014. 15 pages.
There is a delicate dance between outsourcing vendors and the secure management of their knowledge resources at play. The challenge for the vendor stems from their need to earn...
Assessing Mobile Value-Added Preference Structures: The Case of a Developing Country
Assessing Mobile Value-Added Preference Structures: The Case of a Developing Country
Opal Donaldson, Evan W. Duggan. © 2013. 22 pages.
Globally, the telecommunications industry is transitioning from a business model that relied heavily on voice communication as the primary source of income to one in which data...
Software Development Methodologies in Organizations: Field Investigation of Use, Acceptance, and Application
Software Development Methodologies in Organizations: Field Investigation of Use, Acceptance, and Application
Charles J. Kacmar, Denise J. McManus, Evan W. Duggan, Joanne E. Hale, David P. Hale. © 2009. 24 pages.
The theories of social exchange, task-technology fit, and technology acceptance are utilized in a field study of software development methodologies. This investigation includes...
Supporting the JAD Facilitator with the Nominal Group Technique
Supporting the JAD Facilitator with the Nominal Group Technique
Evan W. Duggan, Cherian S. Thachenkary. © 2008. 18 pages.
Joint application development (JAD) was introduced in the late 1970s to solve many of the problems system users experienced with the conventional methods used in systems...
Measuring Information Systems Delivery Quality
Measuring Information Systems Delivery Quality
Evan Duggan, Johannes Reichgelt. © 2006. 358 pages.
Currently, there is neither a commonly-accepted definition of information systems (IS) quality nor a convergence of perspectives on quality approaches. The IS community has...
Tranquilizing the Werewolf that Attack Information Systems Quality
Tranquilizing the Werewolf that Attack Information Systems Quality
Evan W. Duggan. © 2006. 29 pages.
After years of research and experimentation with information systems building, delivering high-quality systems remains a largely elusive objective. Since the prophetic assertion...
The Panorama of Information Systems Quality
The Panorama of Information Systems Quality
Evan W. Duggan, Han Reichgelt. © 2006. 27 pages.
Business organizations are still struggling to improve the quality of information systems (IS) after many research efforts and years of accumulated experience in delivering them....
Process-Centered Contributions to Information Systems Quality
Process-Centered Contributions to Information Systems Quality
Evan W. Duggan, Richard Gibson. © 2006. 23 pages.
The growing attendance at seminars and conferences dedicated to quality programs attests to the increasing recognition of the continued importance of quality. Unfortunately, in...
Supporting the JAD Facilitator with the Nominal Group Technique
Supporting the JAD Facilitator with the Nominal Group Technique
Evan W. Duggan, Cherian S. Thachenkary. © 2005. 23 pages.
Joint Application Development (JAD) was introduced in the late 1970s to solve many of the problems system users experienced with the conventional methods used in systems...
Reducing IS Maintenance by Improving the Quality of IS Development Processes and Practices
Reducing IS Maintenance by Improving the Quality of IS Development Processes and Practices
Evan W. Duggan. © 2005. 19 pages.
The correlation between the quality of information systems (IS) development practices, the products they shape, and systems maintainability has been well established. Several...
Silver Pellets for Improving Software Quality
Silver Pellets for Improving Software Quality
Evan W. Duggan. © 2004. 21 pages.
In his timeless article, Fred Brooks asserted that the essential difficulties of developing software would continue to ensure the futility of any search for a “silver bullet” to...
Supporting the JAD Facilitator with the Nominal Group Technique
Supporting the JAD Facilitator with the Nominal Group Technique
Evan W. Duggan, Cherian S. Thachenkary. © 2004. 19 pages.
Joint application development (JAD) was introduced in the late 1970s to solve many of the problems system users experienced with the conventional methods used in systems...