MLA
Duggan, Evan W., and Han Reichgelt. "The Panorama of Information Systems Quality." Measuring Information Systems Delivery Quality, edited by Evan Duggan and Johannes Reichgelt, IGI Global, 2006, pp. 1-27. https://doi.org/10.4018/978-1-59140-857-4.ch001
APA
Duggan, E. W. & Reichgelt, H. (2006). The Panorama of Information Systems Quality. In E. Duggan & J. Reichgelt (Eds.), Measuring Information Systems Delivery Quality (pp. 1-27). IGI Global. https://doi.org/10.4018/978-1-59140-857-4.ch001
Chicago
Duggan, Evan W., and Han Reichgelt. "The Panorama of Information Systems Quality." In Measuring Information Systems Delivery Quality, edited by Evan Duggan and Johannes Reichgelt, 1-27. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-857-4.ch001
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