Célia M.Q. Ramos

Célia M. Q. Ramos graduated in Computer Engineering from the University of Coimbra, obtained her Master in Electrical and Computers Engineering from the Higher Technical Institute, Lisbon University, and the PhD in Econometrics in the University of the Algarve (UALG), Faculty of Economics, Portugal. She is Adjunct Professor at School for Management, Hospitality and Tourism, also in the UALG, where she lectures computer science. Areas of research and special interest include conception and development of information systems, tourism information systems, big data, etourism, econometric modeling and panel-data models. Célia Ramos has published in the fields of information systems and tourism, namely, she has authored a book, book chapters, conference papers and journal articles. At the level of applied research, she has participated in several funded projects.

Publications

Social Media Strategies for Tourism Interactivity

The global tourism industry stands at a crossroads, facing unprecedented challenges that demand immediate attention. Despite its undeniable economic significance, the sector has...

Exploring Future Scenarios in Tourism: Climate and Digital Transformation

Recognizing the substantial impact of external environmental factors on the tourism industry, obtaining insights into potential scenarios that the sector may encounter in the...

The Potentialities of CRM to Increase Personalization in Hospitality

Personalization allows customers to access customized information more efficiently at any time. The importance of applying personalization in smart technology expanded during the...

Measuring Consumer Behavior in Hospitality for Enhanced Decision Making

To improve the hospitality and tourism services provided to customers, it is necessary for managers to acquire knowledge about their customers’ and prospects’ journeys in order...

Business Intelligence Applied to Tourism

Business intelligence is a set of tools, technologies, and operations that enable a company to collect and present valuable data for a tourism organization in dashboards or...

Capital Indicators for Hotel Customer Experience to Support Strategic Management

Information management is crucial to control and correct the deviations of the organization and support the decision-making process in tourism and hospitality. It is also...

Tourist Intelligence as the Basis for the Design of a Dashboard Indicator for a Digital, Intelligent, and Connected Hotel (DCIH) With a Smart Tourist Destination

A standardized tourist intelligence system adapted to the local context and a destination manager organization (DMO) that validates the axes of a smart tourist destination (STD)...

Analyses of Visitors' Experiences in Museums Based on E-Word of Mouth and Tripadvisors Online Reviews: The Case of Kwame Nkrumah Memorial Park, Ghana and the Nike Center for Art and Culture, Nigeria

Culture is one of the reasons that encourage many tourists to travel, one of the places par excellences to show the culture and values of a people is the museum, a monument...

Mediterranean Diet and Tourism Innovation, Experiences, and Sustainability: The HoST Lab Case Study

HoST Lab is an integrative approach that aims to innovate based on Mediterranean diet (MD) creating new products, services, and experiences, involving producers and distributors....

Sentiment Analysis of Online Consumer Reviews About Gastronomic Experiences

Considering the fast growth and spread of the internet and information technologies, gastronomy had to improve due to the excellent communication facility between...

Smart Cities: Operational Concepts for an Elusive Framework

Human and technological development allowed cities to be built upon structures to increase the quality of life of their citizens. But evolution also brought challenges like high...

Effects and Potentials of Business Intelligence Tools on Tourism Companies in a Tourism 4.0 Environment

Several technologies emerged and disrupted how they operate in the Tourism 4.0 environment surrounding tourism companies. One, the digitalization of processes has become a way to...

Monitoring, Predicting, and Optimizing Energy Consumptions: A Goal Toward Global Sustainability

Energy consumption and, consequently, the associated costs (e.g., environmental and monetary) concern most individuals, companies, and institutions. Platforms for the monitoring...

Blockchain Technology in Tourism Management: Potentialities, Challenges, and Implications

The tourist activity realized early on the advantages in the adoption of technology for the performance of its activities. With the emergence of the technological environment...

Monitoring, Predicting, and Optimizing Energy Consumptions: A Goal Toward Global Sustainability

Energy consumption and, consequently, the associated costs (e.g., environmental and monetary) concern most individuals, companies, and institutions. Platforms for the monitoring...

Handbook of Research on Social Media Applications for the Tourism and Hospitality Sector

Tourists frequently rely on social networks to provide information about a product or destination as a decision support tool to make adequate decisions in the process of planning...

Smart Systems Design, Applications, and Challenges

Smart systems when connected to artificial intelligence (AI) are still closely associated with some popular misconceptions that cause the general public to either have...

Deepening the Use of Social Media and Tourism Travel Behaviour

The Internet has transformed people's daily lives, not only in the search of information but above all giving the possibility of buying several products and services in a...

Augmented Intelligence: Leverage Smart Systems

Smart systems make decisions incorporating data available from different sensing in a way to control and make smart actions. In this context, smart actions consist in augmenting...

Monitoring, Predicting, and Optimizing Energy Consumptions: A Goal Toward Global Sustainability

Energy consumption and, consequently, the associated costs (e.g., environmental and monetary) concern most individuals, companies, and institutions. Platforms for the monitoring...

Analysis of the Contribution of ICT to Cultural and Religious Tourism: In Communicating Religious Heritage to Visitors and Tourists

The rise of new technologies in society have contributed to increase the tourism experience and caused changes in tourist behavior, while contributing to the acquisition of...

Augmented Reality for Smart Tourism in Religious Heritage Itineraries: Tourism Experiences in the Technological Age

Pilgrimages and travel for other religious reasons are two of the major drivers of human mobility. Information and communication technologies (ICTs) can contribute to sharing...

Opportunities, Emerging Features, and Trends in Electronic Distribution in Tourism

Information and Communication Technologies (ICT) and Tourism development are interlinked. ICT provide the tools and promote tourism demand and supply, by facilitating the...