An online service provided for individuals who want to get mental health attention, it has a well-established process in order to keep it formal and efficient.
Published in Chapter:
Going Online!: A New Model for Telepsychology Considering Adjustments for Online Clinical Interventions
Gabriela Aurora A. Martínez-Ramírez (Tecnológico de Monterrey, Mexico), Xóchitl Garza-Olivares (Escuela de Medicina y Ciencias de la Salud, Tecnologico de Monterrey, Mexico), Daniela Aguilar-De León (Escuela de Medicina y Ciencias de la Salud, Tecnologico de Monterrey, Mexico), and Mónica C. Garza-Martínez (Escuela de Medicina y Ciencias de la Salud, Tecnologico de Monterrey, Mexico)
Copyright: © 2022
|Pages: 17
DOI: 10.4018/978-1-7998-8783-6.ch004
Abstract
The use of technology in healthcare became a prevailing necessity during the COVID-19 pandemic. The sanitary services oriented in mental health broadened their way of interaction due to the increase in the need for these services. Healthcare professionals had to develop different learning skills and adapt their abilities to the virtual clinical practice through a digital interface, where communication represented the biggest challenge. The objective of the study was to identify the different adjustments, especially in the communication skills, made by those who provide psychological services by the Virtual Clinic in Psychology and others and clinical psychologists. The authors considered adequate qualitative methodology for the study with an exploratory, descriptive design. The data gathering tool was a semi-structured interview and the word analysis method. The participants are professors that provide psychological care in the Virtual Clinic in Psychology of a nonprofit institution of higher education in Mexico and professionals providing mental health attention.