What is Undesirable Outcomes

This chapter aims to propose a conceptual framework for e-government risks identification through a literature review of papers specifically focusing on e-government risks. To achieve this objective, a content analysis of papers on e-government risks is made. This allows proposing a conceptual framework comprising a list of seven categories of risk factors, the negative consequences on the e-government project, and their impacts on its stakeholders. This conceptual framework can be useful for both researchers and practitioners. It offers a first step to enhance awareness of the various risk factors, their negative consequences on the project deployment, as well as their impacts on e-government stakeholders. Project managers can use it as a diagnostic tool of the risks of e-government projects, which will help better assessment and management of risks. For future research, it may be appropriate to investigate e-government risk factors using empirical research and draw conclusions about risk factors categories of e-government projects and their failure risk.