What is Gibi

This study evaluates the use of artificial intelligence-supported chatbot applications within the public sector, highlighting the observed enhancements in AI efficiency previously noted in the private sector. The research encompasses a diverse array of countries that have integrated AI chatbots, including the USA, Dubai, Canada, Australia, Finland, Sweden, Russia, China, Singapore, Latvia, Estonia, Portugal, Mexico, Spain, Guatemala, Costa Rica, Peru, Brazil, Japan, Chile, and Türkiye. It critically assesses how these technologies are implemented in public services, their intended purposes, and their overall effectiveness. Additionally, a SWOT analysis is performed on the GIBI chatbot, which the Turkish Revenue Administration launched in October 2023. The findings indicate that AI applications are likely to enhance efficiency in the public sector, promising positive transformations in public services while concurrently addressing critical data privacy and ethical issues.