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What is CTQ

Chapter 15
Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains
A key measurable characteristics of a product or a process in-order to fulfill customer requirements.
Published in Chapter:
Supplier Selection Improvement Process in an XYZ Company Through DMAIC
Umangkumar Pabari (Concordia University, Canada)
Copyright: © 2020 |Pages: 29
DOI: 10.4018/978-1-5225-9570-0.ch015
Abstract
The existing supplier selection process of an XYZ company will be defined and mapped to understand the process characteristics and capabilities and then it will be analyzed to identify non-value-added activities. Corrective actions will be recommended to improve the supplier selection process for the company using DMAIC technique. It will aid in developing a competitive supplier base out of bulk suppliers available in the market that will result in competitive advantage over its peers and achieving the quality, cost, and service enrichment goals.
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