Supply Chain Operations Reference Model describes all of the business activities (plan, source, make, deliver, return, and enable) associated with satisfying the customer’s demand. Further, the model is used to evaluate the supply chain performance and identify areas for improvement ( APICS, 2017 ).
Published in Chapter:
Proactive Change Management to Enhance Supply Chain Resilience
Kavitha Reddy Gurrala (ESM Program, American University of Sharjah, UAE)
Copyright: © 2022
|Pages: 22
DOI: 10.4018/978-1-7998-9506-0.ch002
Abstract
Modern supply chains (SC) are highly vulnerable to risks that evolve and cascade from internal or external disturbances. Additionally, resilience capabilities aid the SC to thrive against such challenges. Indeed, change management complements the resilience behaviour towards facing changes induced from SC disruptions and proactive change management strategies foster smooth transitions to facilitate faster recovery to steady-state conditions following future change events. Conversely, most SC employ a reactive approach to change management aiming at reducing the impact of disruptions already in place, consequently forcing the SC to instill, develop, and implement change capabilities in a chaotic fashion with reduced efficiency to infuse resilience capabilities for speedy and effective recovery from future disruptive events. Hence, an in-depth literature study is needed to leverage proactive change management processes for resilience enhancements within SC.