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What is Remote Communication

Chapter 10
Improving Security, Privacy, and Connectivity Among Telemedicine Platforms
Those involved in remote communication are not always in the same physical place as one another, yet they are able to communicate and share resources anyway. Generally speaking, when healthcare professionals and patients engage in digital interactions like video calls, messaging apps, or any number of other communication tools, this is known as remote communication.
Published in Chapter:
Trust Dynamics in Remote Patient-Expert Communication: Unraveling the Role of ICT in Indonesia's Private Healthcare Sector
Rita Komalasari (Yarsi University, Indonesia)
Copyright: © 2024 |Pages: 22
DOI: 10.4018/979-8-3693-2141-6.ch010
Abstract
Trust dynamics in remote patient-expert communication in Indonesia's private healthcare sector are a critical element of trust facilitated by information and communication technologies (ICT). This study investigates how trust shapes patient interactions and sixteen private practitioners using ICT for consultations. Integrating established theories from computer-mediated communication (CMC), the research illuminates the nuanced dynamics of trust in healthcare. The study reveals distinct patterns, such as healthcare experts' trust significantly influencing their willingness to conduct remote medical acts. Mental health experts leverage ICT's accessibility to nurture and sustain patient trust, unveiling innovative approaches in remote healthcare interactions.
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