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What is Quality Function Deployment (QFD)

Chapter 8
Creating and Sustaining an Information Governance Program
Ensuring that the eventual design of a product or service actually meets the needs of its customers (sometimes called ‘house of quality’).
Published in Chapter:
Study of Literature on Quality Management in Manufacturing and Healthcare for Information Governance
Balaji Gopalan (CMS Business School, Bangalore, India)
Copyright: © 2024 |Pages: 22
DOI: 10.4018/979-8-3693-0472-3.ch008
Abstract
The chapter aims to comprehend the best practices of quality management in manufacturing and healthcare services and its relevance to information governance. Quality management principles of quality gurus have contributed significantly to the manufacturing and services sector. Its implementations in manufacturing and health care services provide numerous learning opportunities. Delivery of care processes integrates quality of health and life, lean management, quality assurance, quality implementation, quality control, affordability, and satisfaction with services. These best practices in quality management are relevant across various disciplines of research including information management, psychology, business research, service quality and technology management. The study has explored the challenges of quality management in health care services and manufacturing and integrates studies that may contribute to the subject of quality management and its relevance for information governance.
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Chapter 25
Lean and Six Sigma Innovation and Design
A meticulously detailed method of mapping and subsequently executing enterprise capabilities and resources to customer and other stakeholder needs. QFD is often practiced as a four-stage process that carries and implements the voice of the customer from concept to market.
Published in Chapter: Lean and Six Sigma Innovation and Design; From: Advanced Methodologies and Technologies in Business Operations and Management
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Chapter 9
A Framework Designed for Macro-Ergonomical Analysis of Indian Farmers: Assessment and Analysis of Occupational Injuries of Agricultural Farmers of South Odisha in India
It is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs.
Published in Chapter: A Framework Designed for Macro-Ergonomical Analysis of Indian Farmers: Assessment and Analysis of Occupational Injuries of Agricultural Farmers of South Odisha in India; From: Advanced Macroergonomics and Sociotechnical Approaches for Optimal Organizational Performance
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Chapter 67
Design Configuration in Industrialized House Building
A method for integrating customer requirements into product design.
Published in Chapter: Design Configuration in Industrialized House Building; From: Encyclopedia of Business Analytics and Optimization
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Chapter 197
Six Sigma Innovation and Design
An enterprise culture characteristic wherein innovation is regular, systematic, and systemic to enterprise strategy, activities, and results.
Published in Chapter: Six Sigma Innovation and Design; From: Encyclopedia of Business Analytics and Optimization
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Chapter 63
Lean and Six Sigma Innovation and Design
A meticulously detailed method of mapping and subsequently executing enterprise capabilities and resources to customer and other stakeholder needs. QFD is often practiced as a four-stage process that carries and implements the voice of the customer from concept to market.
Published in Chapter: Lean and Six Sigma Innovation and Design; From: Encyclopedia of Information Science and Technology, Fourth Edition
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Chapter 55
Statistical Data and Metadata Quality Assessment
It is a decision-making technique used in product or service development, brand marketing, and product management transforming customer needs into engineering characteristics of a product or service (also called house of quality).
Published in Chapter: Statistical Data and Metadata Quality Assessment; From: Handbook of Research on Public Information Technology
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