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What is Process Map

Encyclopedia of Business Analytics and Optimization
A process map is a visual tool used to document activities needed to achieve a certain outcome.
Published in Chapter:
Process Mapping and RFID: Complementarities
David A. Clark (University of North Carolina Hospitals, USA, & University of Missouri, USA) and Kalyan S. Pasupathy (Mayo Clinic, USA)
Copyright: © 2014 |Pages: 12
DOI: 10.4018/978-1-4666-5202-6.ch170
Abstract
Healthcare processes have variability embedded within care delivery systems. Process mapping has been traditionally used to study processes, and is based on human perceptions of how the process is structured and how care is delivered. Process mapping can be biased based on individual perceptions and not comprehensive to capture variability. Radio frequency identification (RFID) provides a more objective means for collecting process-related data. This paper discusses process mapping, its benefits and drawbacks, and how RFID can complement process mapping. Qualitative information (process mapping) and quantitative information (data collected using RFID and from other sources) can potentially be combined to develop process models. Such models can inform process improvement and increase safety and efficiency.
Full Text Chapter Download: US $37.50 Add to Cart
More Results
A Model for Determining Process-Wise CTQs for Testing Laboratories
A process map provides insight into a process, helps teams brainstorm ideas for process improvement, and increases communication and provide process documentation.
Full Text Chapter Download: US $37.50 Add to Cart
Evaluation Cases Frame Healthcare Quality Improvement
Process maps are a data visualization type that graphically describes the workflow. Flowcharts illustrate the holistic relationship between inputs, process steps, and outputs.
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