Organizational conflict is an inevitable aspect of any workplace and refers to disagreements or disputes between individuals or groups within an organization. Conflict can occur due to differences in values, goals, opinions, or personality clashes. Contrary to popular perception, conflict does not always have to be negative, especially in the workplace.
Published in Chapter:
Adopting Effective Leadership Strategies for Managing Diversity
Copyright: © 2024
|Pages: 22
DOI: 10.4018/979-8-3693-1050-2.ch004
Abstract
In this study, 15 participants from a West African organization participated in interviews and surveys. The themes that emerged from the data analysis were organization conflict, cultural diversity, cultural competency, and the effects of nationalism and ethnocentrism on diversity management. The interview and survey data analysis revealed challenges and opportunities to achieve organizational objectives. These challenges include implementing policies that promote diversity, equity, and inclusion in an organization. Leadership strategies for diversity management may fail, decreasing worker satisfaction, retention, organizational success, and the representation of women and minorities in senior positions. Based on the literature review and empirical research findings, effective management strategies promote an effective working environment, promoting employees' well-being and an organization's sustainability. Descriptive statistical analysis was conducted using SPSS and NVivo to analyze the data per the discovered themes.