What is Operation

The information systems are designed, implemented and managed using abstractions layers to cope with the huge organizational complexity that is nowadays posed and also to facilitate the discussion between the different stakeholders of an organization that have diverse perspectives and interpretations of it. Those discussions drive to the classical requirements elicitation stage that aims at identifying the best short-, mid- or long-term models to view, understand and operate the organization and to facilitate the forthcoming IS transformations. This article conceptualizes and identifies open research challenges in the scope of informed decision-making applied to business processes execution environments. Control is used to cope the workarounds that occur while actors operate. A workaround occurs when an actor decide to adapt, improvise, or perform other change to one or more aspects of an existing model. In some situations, a workaround could indicate new, and innovative, ways of actors performing their duties. It is not necessarily harmful for the organization.