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What is Online Travel Agency

Chapter 9
ICT Tools and Applications for Accessible Tourism
Is a tourist company that differs from a traditional agency in the possibility of its customers to book travel related services directly on its website.
Published in Chapter:
Competitiveness Factors of Accessible Tourism E-Travel Agencies
Lucía Rubio-Escuderos (University of Alicante, Spain) and Hugo García-Andreu (University of Alicante, Spain)
Copyright: © 2021 |Pages: 22
DOI: 10.4018/978-1-7998-6428-8.ch009
Abstract
This chapter aims to detect the differentiating factors of the accessible e-travel agencies that enable them to be competitive in the market and, therefore, to promote the development of accessible products in the tourism sector. With this objective, an analysis of 14 accessible travel agencies' websites has been carried out. The analysis was guided by theoretical frameworks of competitiveness and accessible tourism. Taking into account the specific needs of people with disabilities, accessible e-travel agencies offer a wide range of specialized and tailor-made products and services with great quality while finding efficiency formulas to contain prices: being receptive in a specific destination; having a network of contacts in different parts of the world that can verify the specific requirements of the client; or being specialized in a specific destination/s, offering tourist packages that have previously been tested by other people with the disability for which it is offered.
Full Text Chapter Download: US $37.50 Add to Cart
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Chapter 7
Responding to the Pandemic: A Case of the Indian Hotel Industry
Companies with websites that allow customers to order a variety of travel-related services directly over the Internet. They are third-party agencies who resell other people's excursions, hotels, automobiles, flights, vacation packages, and so on.
Published in Chapter: Responding to the Pandemic: A Case of the Indian Hotel Industry; From: Cases on Emerging Market Responses to the COVID-19 Pandemic
Full Text Chapter Download: US $37.50 Add to Cart
Chapter 6
Crisis Management: From a Stage of Shock to Reassurance in the Hospitality Industry
Companies with websites that allow customers to order a variety of travel-related services directly over the Internet. They are third-party agencies who resell other people's excursions, hotels, automobiles, flights, vacation packages, and so on.
Published in Chapter: Crisis Management: From a Stage of Shock to Reassurance in the Hospitality Industry; From: Cases on Emerging Market Responses to the COVID-19 Pandemic
Full Text Chapter Download: US $37.50 Add to Cart
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