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What is Intangible Benefits

Chapter 6
Cases on Performance Improvement Innovation
Soft benefits that are difficult to measure, such as emotional and intrinsic feelings, morale, satisfaction, improved connectedness ( Riotto, 2004 ).
Published in Chapter:
Member Value?: Evaluating Professional and Learning Networks
Elizabeth A. Carter (Capella University, USA)
Copyright: © 2020 |Pages: 19
DOI: 10.4018/978-1-7998-3673-5.ch006
Abstract
Imagine an organization where every employee/member/student is fully engaged, working to full potential, adding personal and professional value. How does that happen? It happens through deliberate engagement tools that allow individuals to come together with common interests and goals. The goal is to elevate the skills of the individuals to the point of personal and professional growth. This case study describes an educational environment that is very beneficial in driving development, performance improvement, engagement, and value at a low cost.
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Chapter 7
A Critical Assessment of the Evaluation Methods of ICT Investment: The Case of a Small Island Economy with a Large Public Sector
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