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What is Lessons Learning

Business Continuity Management and Resilience: Theories, Models, and Processes
A continuous process of collecting, analyzing and sharing information about disruptive events, with the aim of improving the organization's ability to prevent and respond to future crises. It involves identifying good practices, lessons learned and opportunities for improvement.
Published in Chapter:
Business Continuity Management and Resilience Challenges
José Carlos Rouco (Universidade Lusófona, Portugal) and Paula Cristina Nunes Figueiredo (Universidade Lusófona, Portugal)
DOI: 10.4018/979-8-3693-1658-0.ch001
Abstract
VUCA and BANI emphasize the importance of adaptability, resilience, and effective risk management in today's complex environments. Business continuity management (BCM) is a holistic framework that ensures organizations maintain essential functions during disruptive events. Organizational resilience encompasses operational, financial, strategic, technological, supply chain, and human resource aspects, effective leadership, communication, innovation, and continuous improvement are key pillars for sustaining resilience. This chapter will discuss the challenges and opportunities of business continuity management and organizational resilience in a time of turbulence. This chapter examines the key issues around business continuity management and organizational resilience – what it means for organizations, and the key elements they need to consider if they are looking to increase the ability of their operations to withstand challenges in their environment.
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