KPIs, or key performance measures, include both financial and nonfinancial metrics that validly reflect the current and future performance of a company. The board uses are key performance measures to evaluate management performance and award compensation. Financial KPIs include measures such as total return; revenue growth; earnings per share; earnings before interest, taxes, depreciation, and payback (EBITDA); return on capital; economic value added (EVA); and free cash flow. Nonfinancial KPIs include measures such as customer satisfaction, employee satisfaction, defects and rework, on-time delivery, worker safety, environmental safety, and research and development (R&D) pipeline productivity. Although each company should develop a set of KPIs that is relevant for its own business, in practice certain KPIs are broadly used by many companies.
Published in Chapter:
HRIS Readiness Among Faculties in B Schools for Human Development
Nagadeepa C. (Kristu Jayanti College, India) and Sibi Shaji (Garden City University, India)
Copyright: © 2021
|Pages: 21
DOI: 10.4018/978-1-7998-7844-5.ch002
Abstract
Human resource departments implementing ICTs is becoming a common phenomenon in corporations and it's referred to as human resource information system (HRIS). In the digital era, people are shifting from human involvement to digital involvement. HRIS transforms the HR service delivery using web-based technology. HR departments are able to provide effective services when they utilize HRIS. This chapter focuses on the digital technology used for human resource management in b-schools. It is understood that there are plenty of HRIS tools that are available to be used in the educational institutions. For the current study, the researchers focused the study toward the b-schools in India. The respondents were employees of various b-schools in Bangalore. This study considered 120 employees (low, middle, and upper level) from various b-schools. This led to the understanding that there is a very high rate of effectiveness in the usage of HRIS tool in any institution, which is proved using the technology acceptance model (TAM).