What is Kano Customer Needs Model

Enterprises are always seeking best and next-best practices and sources of competitive advantage. Two consistently successful means of delivering these have been Lean Enterprise Methods that are often associated with the Toyota Production System, and Six Sigma approaches to product, process, service, and system innovation and design that have contributed significantly to, especially, enterprise financial performance. The integration of these approaches, commonly referred to as Lean Six Sigma, is highlighted in this chapter with some emphasis dedicated to the use of Lean, Six Sigma, and Lean Six Sigma to enhance not only enterprise financial performance but also social and environmental performance and impacts.