What is IT Infrastructure Library (ITIL)

This chapter presents a case study on implementing cyber-agility within an IT service management (ITSM) framework. It examines the transformative effects of integrating cyber-agility principles—rapid adaptability, resilience against cyber threats, and proactive management—into traditional ITSM practices. The focus is on adopting DevSecOps methodologies, which blend development, security, and operations to enhance service delivery and security. The study details organizational challenges, strategies to overcome them, and benefits to service efficiency, security posture, and customer satisfaction. This analysis provides practical guidance for IT organizations aiming to enhance agility and responsiveness in a dynamic cyber environment, highlighting the importance of integrating security and continuous improvement in ITSM practices.