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What is Affective Support

Chapter 14
Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace
Intentional and empathetic dialogue to dispel uncertainty and to help establish a sense of employment safety.
Published in Chapter:
Impact of Artificial Intelligence as Part of an Organization's Diversity
Marisela Jimenez (University of Phoenix, USA)
Copyright: © 2022 |Pages: 22
DOI: 10.4018/978-1-7998-8827-7.ch014
Abstract
The aftermath of the global pandemic in 2020 brought many public and private organizational leaders to the whiteboard, and with a dry eraser in their hands, human leaders were expected to produce solutions, but only a few managed to write the new blueprint to protect millions of employees, customers, and students from the life-threatening COVID-19 virus. Subsequently, artificial intelligence was adopted as part of the solution to the unprecedented organizational disruptions. Nonetheless, leaders appeared to have overlooked the impact of artificial intelligence as part of an organization's diversity. This chapter provides an expansive review about artificial intelligence and diversity in the context of cultural identity, economic power, social demographics, and ethnographic communication currently not included in organizational diversity and inclusion programs.
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