What is ICT Common Capability Contracts

The world's public sectors continue to introduce and struggle with digital transformation programs, responding to new demands and requirements to provide and interact with stakeholders. Far from merely digitizing services for efficiency, these changes respond to the sociotechnical reconfiguration of interdependent technology, people, relationships, culture, and organizational structures. This chapter presents a case study of digital transformation in the New Zealand public sector, examining the role of governance mechanisms in enabling this complex sociotechnical reconfiguration. The chapter draws from the increasingly prevalent lens of ecosystems in the strategy, information technology, and marketing literature to frame and investigate ecosystem governance mechanisms as central to the process of digital transformation.