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What is Health Policies

Chapter 22
Handbook of Research on Healthcare Administration and Management
Policies that will primarily focus on providing solutions for the changing health problems and needs of vulnerable groups and that will ensure the reorganization of health services accordingly.
Published in Chapter:
Active and Healthy Aging: Satisfaction with Health Services by Elderly Patients in Turkey
Emine Özmete (Ankara University, Turkey)
Copyright: © 2017 |Pages: 23
DOI: 10.4018/978-1-5225-0920-2.ch022
Abstract
This study aims to investigate the difficulties experienced by elderly persons in accessing healthcare services and their satisfaction with issues as regards the healthcare system. In this study, qualitative research was carried out to assess the difficulties regarding the healthcare delivery system and satisfaction with the healthcare services. This qualitative research was performed through in-depth interviews with 6 men and 4 women aged 65+ years, in Ankara, the capital city of Turkey. It was discovered that elderly persons required the support of others to access a doctor, a health institution or hospital and the care and support of others for the regular intake of their drugs with increasing age. They were satisfied with the current family physician program. The most significant challenges experienced by elderly persons regarding the healthcare delivery system included crowded hospitals, difficulty walking, the unavailability of wheel chairs, and inadequate assistance from support staff.
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