What is E-Exclusion

It can arguably be stated that the digital divide, e-Inclusion, and successful e-Government development are inseparable. The concept of e-Inclusion is an a priori phenomenon to understanding the concept of the digital divide. This chapter provides a theoretical background on the linkages of information access, the digital divide, e-Inclusion, and e-Government. This exploratory study aims to discuss the intricacies of the digital divide and present a snapshot discussion of initiatives taken in Zambia to bridge the divide in the context of e-Government. The discussion presents the likelihood of the realisation of e-Government inclusion in the Zambian context and how this can impact e-Government development in its totality. From the discussion, it is evident that e-Government depends on multi-dimensional factors (such as individual and institutional e-Readiness, relevance of e-Government applications, local culture, propensity to change, and managerial and technical capabilities) to succeed, and this entails that any robust e-Government strategy should incorporate a multivariate approach in its design.