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What is Digital Public Service

Chapter 3
Handbook of Research on Applying Emerging Technologies Across Multiple Disciplines
A digital service which is produced by digital government portal (central and local management) to meet citizen’s needs and wants in a country.
Published in Chapter:
Digital Transformation in Public Services: A Review of Turkey During the COVID-19 Pandemic
Seda Yildirim (Tekirdag Namık Kemal University, Turkey) and Seda H. Bostanci (Tekirdag Namık Kemal University, Turkey)
Copyright: © 2022 |Pages: 25
DOI: 10.4018/978-1-7998-8476-7.ch003
Abstract
The world has welcomed digital transformation during the COVID-19 pandemic. Citizens and governments began their travel from public services to e-public services. However, there are already launched programs for e-government of digital transformation. It is a fact that the COVID-19 pandemic accelerated the adaptation of digital transformation in public services in developing countries. This study aims to present new evidence for the management of e-public services through functional service management model. In this context, Turkey is selected as a sample country based on United Nations E-Government Development Index (EGDI) results. Turkey has accelerated its digital transformation in public services for five years. In addition, the Turkish government is observed to be successful in providing and sustaining public services through digital platforms. The study focuses on determining the functional management approach to examine the working way of e-public services.
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